Business Process Outsourcing

VENPA GLOBAL TECHNOLOGIES is a specialist in proactive customer engagement and customer experience management, partnering with leading brands to optimize their customer experience, revenue generation, and business process management across the enterprise. Our dedicated and talented workforce spread across many countries in redefining the way people connect. Our roots deep in domain and industry expertise, enable us to acknowledge fast-changing market dynamics better than our challengers. Here, we built intelligent operations, for digitally-powered business process management and data solutions ensuring sky-scraping returns through business agility, productivity, and growth! Trust us, we are one of the trusted BPO service providers!

Voice Process

To strengthen call center outsourcing and meet customer’s needs; a reliable, resilient infrastructure coupled with a cloud-based multichannel software platform is desired. We can integrate to a customer's platform or we can deliver service using a cloud-based multi-channel contact center provided by our technology team .We have experience in handling various Contact center technologies. More than 50% of our staff are either Certified for Process (ITIL) or Product Certified.

Dialers allow your staff to focus on what matters: the person on the other end. We help most companies quickly graduate from manual dialing to Click-to-call, Preview dialers, Power dialers, Predictive dialers and Progressive dialers. We have robust and scalable outbound dialers which enable us to reach over 1 million customers every month.